My bike is stolen and I want to cancel my subscription immediately. How can I do this?
Sorry to hear your bike was stolen and too bad you want to cancel your subscription. This is no problem of course. Keep in mind that we do have a one month notice period and a minimum contract period in some cities. You always need to pay until the end of your subscription. You can choose to return the key of the bike immediately or receive a bike for the remainder of your contract period. Please be aware that in order to end your subscription properly we need the key and we need to fill out a police report together.
Please let us know, so we can arrange this for you.
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