My bike is stolen. I haven't double locked it and I have the key. What do I do?
Sorry to hear that your bike is gone. Please make an appointment with us so we can bring you a new bike and file a police report for the missing bike together. However, we do charge a deductible and negligence surcharge.
| Type of Subscription | Established deductible |
| Original Subscription | € 40,- |
| Deluxe Subscription | €60,- |
| E-bike Subscription | €220,-* |
| Type of Subscription | Negligence surcharge |
| Original Subscription | €60,- |
| Deluxe Subscription | €90,- |
| E-bike Subscription | €300,-* |
* We will have to add €500.- if the battery is stolen as well.
Plan your own appointment in the app!
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