My bike is stolen. I haven't double locked it and I have the key. What do I do?
Sorry to hear that your bike is gone. Please make an appointment with us so we can bring you a new bike and file a police report for the missing bike together. However, we do charge a deductible and negligence surcharge.
Type of Subscription | Established deductible |
Original Subscription | € 40,- |
Deluxe Subscription | €60,- |
E-bike Subscription | €220,-* |
Type of Subscription | Negligence surcharge |
Original Subscription | €60,- |
Deluxe Subscription | €90,- |
E-bike Subscription | €300,-* |
* We will have to add €500.- if the battery is stolen as well.
Plan your own appointment in the app!
Sorry to hear that. How can we improve this article?