Most common error codes

W013: this shows up in the display. You have to make sure you don’t pedal while activating the e-system.  Just restart the system and try again.
W011: Travelling speed not detected. please contact the Swapdesk

W104: No assistance will be provided during riding. Please contact our Swapdesk. 

W105: please turn power ‘ON’ and ‘OFF’ again. If that’s not working, please contact our Swapdesk. 

W200/W020: Temperature too high. Please place your battery in a cool (inside) location and not in direct sunlight, until it has sufficiently cooled down. Please check the product manual on exact instructions for battery temperatures. 

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